FAQ

Can a cylinder be re-coded to accept a different key, if the original key is lost or stolen?

Yes, in certain circumstances. However, it involves a special process and there would be a charge involved. If the cylinder and keys are registered, you would need to approach the ASSA ABLOY Security Centre which supplied them and holds the records. Standard differ cylinders can be re-keyed by any ASSA ABLOY Security Centre (if in doubt, please contact our Department with the reference number stamped on the cylinder and we can advise which stockist can carry out the job).

The re-keying operation involves carefully drilling out the cylinder plugs, removing the pins and inserting new ones, then updating the key system records and cutting new keys. Please be warned that not every cylinder design can be re-worked in this way; the Security Centre can advise if it will be possible in your case.

How do you tell the handing of a door?

ASSA products are handed as follows:

Anticlockwise closing: Left Hand
Clockwise closing: Right Hand

To tell the handing of a door, stand on the side where the hinges are visible when it is closed. If the hinges are on your left, it is a left hand door; if they are on your right, it is a right hand door.

What is patent protection for keys?

All systems of key control rely on the limited availability of registered keys. These should only available from reputable locksmiths and security centres, who undertake to check identification and only supply keys to properly authorised people. If keys become freely available – or if pirate copies are produced and circulated on the black market – then security will be fatally undermined.

There is currently only one way to prevent third party manufacturers from producing copies of keys and selling them to anybody they choose, without necessarily observing any security precautions. That is if the design of the key is patented. Patents are valid for 20 years and allow manufacturers to take legal action against anyone supplying keys to that design without permission.

When specifying patented products you should ensure that the manufacturer’s patents are still current, apply worldwide, and will be enforced.

Why is the programming code required to add or delete a user code?

For added security, a valid 4 to 8 digit programming code must be entered in order to add, delete or change a user or the programming code. In order to prevent unauthorized changes, the programming code should not be shared and a record of all the codes should be kept in a safe place.

What if the programming code is not known?

The factory preset code label can be found in the Programming/Operating Instructions.  If the programming code has been changed and is unknown, it is necessary to reset the lock to factory settings. For instructions on how to reset the lock to original preset settings, please refer to the Programming/Operating Instructions.

Do Digital Locks fit standard residential doors?

Digital Locks are designed to fit most standard doors.  In most cases, “Yale Real Living” Keypad Deadbolts can be installed in under 30 minutes using only a screwdriver; no additional holes need to be drilled into the door.

Does it matter whether the door is left-handed or right-handed?

Digital locks are designed to fit both right-handed and left-handed doors and will electronically set the correct handing during the initial set-up process. 

How often should the battery be changed?

The batteries are expected to last up to one year under normal operating conditions. Extreme high and low temperatures may affect battery performance. If the battery is low, a series of warning beeps will sound and the “Yale Real Living” deadbolt will also provide you with a visual low battery warning after a valid code has been entered. The lock operates as normal immediately following the alerts. The critical battery indicator causes the “Yale Real Living” deadbolt to flash red and the lock does not operate. The mechanical key can be used to unlock the lock under these conditions. Replacing the battery once every year is recommended to ensure optimal performance.

Is my lock secure? I saw a demonstration where a Yale deadbolt was locked and unlocked without a key or code.

We are aware that an individual has demonstrated how he was capable of manipulating a Yale deadbolt, thereby creating a potential security lapse.  We take all such assertions and demonstrations regarding our products extremely seriously. As we all know, no lock/deadbolt is, or could claim to be, completely invulnerable to all forms of attack, especially when a person has the time, skill, and knowledge to do so. As part of our continuous improvement efforts, we have developed a part that adds an additional amount of security to the deadbolt.

MOVING

What security measures should I take in a new home?

It is important to assess your new home’s security when you first move in, and to change the locks as soon as possible. Just think – are you confident that the previous owner or tenant handed all their copies back, or didn’t leave that spare with a neighbour? They may have forgotten to retrieve a spare key from tradesmen, or if they’d ever left a key under the doormat or in a plant pot, it’s possible that someone could have made a copy and returned it to the hiding place, where no one will ever know it went missing…

HOLIDAY

What security measures should I take when I’m going away on holiday?

It’s good practice to make sure you leave everything in order before you jet off on your holidays. Simple things, such as milk bottles left on the doorstep or post being left to pile up, can put your house at a higher risk of getting burgled, displaying those ‘telltale’ signs of an empty house to any would-be burglar. By cancelling any deliveries, and getting a friend to check-in regularly and pick up any post, you can mitigate any such risk. Plus, by investing in a home alarm, or upgrading your door’s security measures, you are reducing the risk of your home being burgled.

MY HOUSE HAS BEEN BURGLED

What security measures should I take if I’ve been burgled? 

Having your home burgled is one of the most upsetting experiences someone can go through. It can leave you with a feeling of vulnerability in a place where you should feel completely secure. Whether you were away on holiday or asleep at the time of the burglary, the results of this common crime are equally traumatic. After a home burglary, or even an attempted burglary, it’s important to be proactive in order to help prevent something similar happening again. Whether that be updating your cylinders, or investing in a home alarm, updating and improving your security can give you that much-needed peace-of-mind, and can deter thieves from targeting your home again.

How do I know whether my multipoint lock needs replacing? 

It’s important to recognise the typical warning signs that your multipoint lock is on its way out, and to know when it will need replacing. This way, you’ll avoid being locked in or out of your home thanks to a broken lock!

SAFES

I can’t set my code on a Yale Certified Safe – I simply get the ‘ERROR’ message on the LCD screen. Why is this? To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

My YFM Series’ Fire Safe batteries have run flat and I cannot open the door. What can I do now?

The Fire Safes have a manual override method, in order to gain access in cases such as this. In order to gain access via the manual override function, you apply a +9V battery to the two terminals located underneath the dial. To do this: 1) Hold the battery on to the terminals, whilst keeping the 9V battery held on with your other hand 2) Touch the digital screen to ‘wake up’ the safe’s display 3) Enter your code in the normal manner and the safe will open

I have forgotten my PIN code for my Fire Safe, what can I do?

All Yale Fire Safes are preset with factory ‘default’ codes. This code can be obtained by emailing Yale Customer Services at ............. To process your email request, you will need to quote the Fire Safe Serial Number (located underneath the digital keypad, usually in the format ‘E1XXXXXX’), your name, address, telephone number, proof of purchase, and identification displaying your name and address (for example, a driving licence). Your six-digit factory pass code will be emailed to you within 24 hours, together with instructions on how to use this code to gain access to your safe.